Bud App FAQs

Getting started with Bud 🌱

• What personal data do I need to share to use the app?
• My bank isn’t listed, what can I do?
• How does Bud access my financial data, and is it safe?

Managing your Bud account 👩‍💻👨‍💻

• How do I connect my accounts?
• I changed my online banking login details - do I need to update the app?
• How often does my balance and transaction data update?
• How do I remove a bank account from the app?
• Can I add a joint account to my Bud app?
• How do I delete my Bud account?

About Bud and Open Banking 💭

• What is Open Banking?
• Does Open Banking apply to all banks?
• What's a TPP?
• What's an API?
• What is Bud's mission?
• How does Bud make money?

Categorising Transactions 🧾

• Why has my transaction been miscategorised?
• How does Bud categorise my transactions?
• I want to move a transaction into a different category
• Can I search through my transaction history?

Troubleshooting 📚

• I can't complete the process for logging into my bank as an error occurs!
• Why can't I see any banking providers to connect to?
• Why are my bank transactions not updating?
• I have forgotten my login details
• Why do I see an 'in maintenance' message?
• I went through the process of connecting my bank but it didn’t connect!

See all 8 articles

Investments and pensions 📈

• Why are only these three providers available to create an account with?
• Does Bud make money when I connect an existing or open a new account?
• What information do I need to connect my accounts on the Bud app?
• Who should I contact if I am having problems with my account balance?
• Which data does Bud receive from my investments / pensions provider?
• How does Bud’s Investments and Pensions account service work?

See all 11 articles

Budgets 🧮

• What are budgets for?
• How to create a budget with Bud
• How do I update a budget/delete a budget?
• Tips on budgeting
• What can I do if I overspend on my budget?
• How do refunds work with budgets?

Identity Verification 👥

• Why do I have to verify my identity?
• How do you verify my identity?
• Will you use my information for anything else?
• Who might fail identity verification?
• What if I fail identity verification?
• Can I refuse to complete identity verification?

Data, Security and Privacy 🔐

• Who can see my account information?
• Does this break my bank's terms and conditions?
• Do you store my sensitive banking data?
• Does Bud share my data with other companies?
• What data can I share when reporting a bug?

Push Notifications 📲

• Can I disable push notifications?
• Why enable push notifications?

Payments 💰

• How do payments in the Bud app work?
• How can I pay?
• Where's my payment?